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Circlo

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filler@godaddy.com

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Terms and Conditions

 

Effective Date: [28/07/2025]

By using Circlo, you agree to the following terms:

  • Circlo is a platform where users can buy and sell secondhand sports equipment — we don’t own or sell items directly.
     
  • You must be 18 or older to create an account and are responsible for your account and password security.
     
  • All listings must be accurate, legal, and represent the true condition of the item.
     
  • Sellers are responsible for delivering the item as described; buyers must read listings carefully before purchase.
     
  • Circlo may charge a listing or commission fee, which will be clearly shown before posting or purchasing.
     
  • Payments are processed by [e.g., Stripe/PayPal]; Circlo is not liable for payment issues or disputes.
     
  • Prohibited items include counterfeit, illegal, dangerous, or unusable goods.
     
  • Report any "not as described" item within 48 hours of delivery, otherwise refunds may not be made
     
  • Do not use Circlo to break laws, harass others, mislead, spam, or misuse the platform.
     
  • Circlo may suspend or delete accounts that violate these rules.
     
  • All Circlo branding, logos, and original content are protected and may not be reused without permission.
     
  • Circlo disclaims responsibility for user behavior, listing accuracy, or product quality.
     
  • These terms may be updated periodically. Continued use of the site means you accept changes.
     
  • For questions, contact us at support@circlo.shop

Return and Refund Policy

 

  • Buyers must request a return within 48 hours of receiving the item, and if approved, return it within 7 calendar days.
     
  • Items must be returned in the same condition they were received, without additional damage or use.
     
  • Returns are accepted only if the item is damaged, faulty, not as described, or significantly different from the listing; we do not accept returns for change of mind, incorrect size (if correctly listed), or minor wear.
     
  • To initiate a return, email support@circlo.shop within 48 hours of delivery, including your item name, phone number, and clear photos of the issue; our team will respond within 2 business days.
     
  • If a return is approved, buyers must ship the item back using tracked shipping at their own cost, unless otherwise agreed.
     
  • Refunds will be issued to the original payment method within 5–10 business days after the seller receives and approves the return; Circlo may delay or deny refunds if items are missing or ineligible.
     
  • For any return or refund queries, contact support@circlo.shop— we aim to respond within 2 business days during support hours (Monday–Friday, 9am–5pm UK time).


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